We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy:
Customers from within the European Union (EU) have a legal right to cancel within 14 days, under the EU Distance Selling Regulations ((it excludes items that have been sealed for hygiene reasons if the seal has been broken). Although it’s legally called a ‘cancellation’ right, you’ll still receive your order and then you’ll need to return it. Our own returns policy applies to all our customers – inside or outside the EU. So, if you’ve made an order which you don’t want, you can choose to use your legal right to cancel, and simply follow our returns guidelines seen below on this page.
Returns and Refunds
Return requests must be placed within 14 days since the delivery date. No refund is due to you if you request it after the 14-day time limit has passed. Orders delivered to Non-EU addresses must be returned by post within 28 days from when they were received. The products are your responsibility until they reach our store. You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that ensures you for the value of the products you are returning and you should keep proof of postage. Once we receive the returned products, we will refund the full price you paid for the products (shipping costs not included), using the same method you used to pay for them.
To request a refund, follow the steps here:
- Contact us at info@fisikashop.com or use our contact form, to let us know about your wish to return your order and request a refund.
- Please include the original packaging with your return.
- Make sure your returns are securely packaged so they don’t get damaged in transit. They’ve got a lot of travelling to do.
- Send your returns by registered mail or courier at F. SIKA & Co, FISIKA, Gerani 73014, Chania, Crete, Greece.
- Please remember to get a proof of postage receipt.
- Contact us again to let us know you've sent the package and show proof of postage receipt.
- We will process refunds within 5 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account.
- How long your payment provider takes to release the money will depend on their own terms and conditions. But please allow at least 10 more working days for all refunds to be received by you.
Refund exceptions:
- For hygiene reasons we cannot offer refunds on used products, or if the original packaging and seal have been removed. This does not affect your statutory rights.
- Tailor made products cannot be returned and refunded. The process of making them is confirmed by you via an email conversation with detailed previews of a sample, or by shipped samples to you. Returns and refunds are accepted if the tailor-made product is not as agreed.
- Sale items purchased online can be fully refunded by post within 14 days of receiving the goods. Items returned will be refunded for the amount paid.
Please note:
The above returns policy refers to a change of mind only and does not affect your statutory rights. At our discretion, if we believe you are abusing our refund policy, we reserve the right to ban your account and to restrict all future use of the fisikashop.com Services. If we ban your account or disable your access to our website due to your violation of these Terms, you will not be eligible to receive any future refund.
Return of a defective product
We work hard to make sure all our goods are of high quality, so we’ll be really sorry if there’s a fault in something you’ve bought from us. We also care so that the packaging of all our products protects them in the most secure way during transportation. If, however, you find some damage caused to products shipped, please contact us within 14 days from the day of arrival, directly to our e-mail address info@fisikashop.com or use our contact form, or call us at 030 2821061930, and we will take back the defective product and send a new one. Additional transport costs will be borne by us. Defective products must be returned in the original packaging in order to be replaced.
Wrongs items
In case of receipt of goods other than those included in your order, please contact us and we will receive the return of the wrong products and re-send the right ones bearing all costs.
Please talk to us in case of any issues before leaving neutral or negative feedback. We promise to do our best to make you happy!