Πολιτική Προστασίας

Thank you for joining the FISIKA skincare family. We at F. Sika & Co, (hereinafter referred to as “FISIKA”, “we”, “us”) respect your privacy and want you to understand how we collect, use, yet do not publicly share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

 

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the fisikashop website, or related services (hereinafter referred to as the “Services”).

 

Table of Contents

1. What Data We Get

2. How We Get Data About You

3. What We Use Your Data For

4. Who We Share Your Data With

5. Security

6. Your Rights

6.1 How To Unsubscribe

6.2 How To Delete Your Account

7. Jurisdiction- Specific Rules

8. Privacy policy Updates & Contact Info

9. Cookie Policy

10. Cookie Policy Updates & Contact Info

 

 

1. What Data We Get

We collect certain data from you directly, like information you enter yourself, when you create an account and make an order. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

 

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

 

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

 

Account Data: In order to use certain features (like placing an order), you may need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, address, and assign you a unique identifying number (“Account Data”).

 

Shared Content: Parts of the Services may let you share content publicly, like posting reviews on a product’s page, or posting photos you took. Such shared content may be publicly viewable by others depending on where it is posted.

 

Seminars Data: When you enrol in and take seminars, we collect certain data including which of our seminars, activities and tours you’ve completed; your exchanges with our instructors, teaching assistants, and other students; and answers to questions, your reviews, and other items submitted to satisfy seminar requirements.

 

Payment Data: If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, FISIKA does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

 

Data About Your Accounts on Other Services: We may obtain certain information through your social media or other online accounts if they are connected to your FISIKA account. If you login to FISIKA via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, public profile picture, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

 

Sweepstakes, Promotions, and Surveys: We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform (like Facebook or Instagram). If you participate, we will collect and store the data you provide as parts of participating, such as your name, email address, date of birth, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (your name & public profile picture). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

 

Communications and Support:

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

Newsletter subscription: You may receive our newsletter, either because you subscribed to our newsletter through our website or because you wrote down your email on our contact list when you visited our shop in Crete island. This way you agreed to our kind gesture of informing you about our product and service offers, skincare tips, coupon codes and sale promotions as well as our competitions and giveaways. You can revoke this consent at any time, by sending at our e-mail address: info@fisikashop.com and mentioning ''Unsubscribe'' or even the reasons you wish to go. We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may collect and process your data using industry-standard technologies to help us monitor and improve our newsletter. You can read MailerLite’s privacy policy here. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

 

1.2 Data We Collect through Automated Means

When you access the Services (including browsing products), we collect certain data by automated means, including:

System Data: Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Usage Data: Usage statistics about your interactions with the Services, including orders accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”).

Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

 

2. How We Get Data About You

We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt-out of data collection.

 

2.1 Cookies and Data Collection Tools

As detailed in our Cookie Policy, FISIKA and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

 

We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages or identifying the source of a new mobile app download.

 

FISIKA may use the following types of cookies:

 

Preferences: cookies that remember data about your browser and preferred settings that affect the appearance and behaviour of the Services (like your preferred language).

 

Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorized use of your account.

 

Functional: cookies that store functional settings (like the volume level you set for video playback).

 

Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your purchases.

 

These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable. You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional. Some of the third-party partners who provide certain features on our site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store data.

 

2.2 Analytics

We use third-party browser and mobile analytics services like Google Analytics on the Services. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data, and where the application was downloaded from. We use this data to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you.

 

2.3 Online Advertising

We may use third-party advertising services like Instagram, Facebook, Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and System Data (as detailed in Section 1), and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests. When using mobile applications you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.

 

3. What We Use Your Data For

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.

 

We may use the data we collect through your use of the Services to:

 

Provide and administer the Services, including to display customized content and facilitate communication with other users;

Process your requests and orders for products, specific services, information, or features;

Communicate with you about your account by:

Responding to your questions and concerns;

Sending you administrative messages and information, notifications about changes to our Service, and updates to our agreements;

Sending you information and in-app messages about your order’s progress, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt-out of at any time);

Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);

Manage your account preferences;

Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;

Solicit feedback from users;

Market and administer surveys and promotions administered or sponsored by FISIKA;

Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;

Identify unique users across devices;

Tailor advertisements across devices;

Improve our Services and develop new products, services, and features;

Analyze trends and traffic, track purchases, and track usage data;

Advertise the Services on third-party websites and applications;

As required or permitted by law; or

As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

 

4. Who We Share Your Data With

We share certain data about you with service providers, like payment processing companies (Paypal), analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if we get your consent. We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

 

With Service Providers: We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

 

With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like Clearbit, we may share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.

 

To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.

 

To Administer Promotions and Surveys: we may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.

 

For Advertising: If we decide to offer advertising in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 2.1), and to use this data to offer you targeted ad delivery to personalize your user experience (through behavioural advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt-out from participating ad networks’ behavioural advertising, see Section 6.1 (Your Choices About the Use of Your Data) below. Note that if you are opt-out, you’ll continue to be served generic ads.

 

For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:

Permitted or required by law;

Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;

Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;

Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;

Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or

Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of FISIKA, our users, employees, members of the public, or our Services.

We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.

 

During a Change in Control: If FISIKA undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

 

After Aggregation/ De-identification: we can disclose or use aggregate or de-identified data for any purpose.

 

With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.

 

5. Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.

FISIKA takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and FISIKA, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact info@fisikashop.com with any concerns.

 

6. Your Rights

You have certain rights around the use of your data, including the ability to opt-out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

 

6.1 Your Choices About the Use of Your Data

You can choose not to provide certain data to us, but you may not be able to use certain features of the Services. To stop receiving promotional communications from us, you can opt-out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account.

OPTING OUT: If you do not wish to remain on our database and to receive our personalized mailings (electronic or otherwise) or other communications, please note that you may opt-out of our database by using the “Unsubscribe” option at the foot of our email communications, or by sending an email to our Data Protection Manager at the following email address: dataprotection@fisikashop.com 

 

How to unsubscribe:

Sign in to your account.

Click on your name at the top right-hand corner of the page and then Edit on the left-hand side.

Scroll down and deselect the ‘I want to receive news from FISIKA' box. Click ‘Save’.

 

If you have any issues terminating your account, email us at info@fisikashop.com or via our Contact form.

 

Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies. The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared. To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt-out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page. To opt-out of allowing Google Analytics, or Clearbit to use your data for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on, and Clearbit data claiming mechanism. If you have any questions about your data, our use of it, or your rights, contact us at info@fisikashop.com or use our Contact form.

 

6.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data that FISIKA collects and maintains as follows:

To update data you provide directly, log into your account and update your account at any time.

How To Cancel Your Account:

Visit your profile settings page and follow these steps: Closing your fisikashop.com account will permanently delete your content, comments, messages, wish list, and order history. If an order was placed within the past 30 days, please request a refund before deleting your account. Once your account is deleted, purchases cannot be restored. If you're having trouble with the site, or if there's anything we can help you with before you delete your account, please contact FISIKA support at info@fisikashop.com or use our Contact form ​

Steps:

Sign in to your account.

Click on your name at the top right-hand corner of the page and then Edit on the left-hand side.

Scroll down and click on Cancel account.

Confirm that you want to delete your account by selecting the method to cancel the account. This action cannot be undone. Click ‘Cancel account’.

If you have any issues terminating your account, email us at info@fisikashop.com or use our Contact form.

 

Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

To request to access, correct, or delete your personal data, email info@fisikashop.com or write to us at F. SIKA & Co., Attn: Privacy/Legal Team, Gerani 73014, Chania, Greece. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

 

6.3 Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.

 

Parents who believe that FISIKA may have collected personal data from a child under those ages can submit a request that it be removed to info@fisikashop.com or use our Contact form.

 

7. Jurisdiction-Specific Rules

F. SIKA & Co. is headquartered in Crete, Greece, and in order to provide the Services to you, we must transfer your data to Europe and process it there. By visiting or using our Services, you consent to the storage of your data on servers located in Europe. If you are using the Services from outside Europe, you consent to the transfer, storage, and processing of your data in and to Europe. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by FISIKA and its processors.

 

8. Privacy Policy Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

 

8.1 Modifications to This Privacy Policy

From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

 

As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

 

8.2 Interpretation

Any capitalized terms not defined in this policy are defined as specified in FISIKA’s Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, you agree that the English language version will control.

 

8.3 Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) at info@fisikashop.com or use our Contact form. You can also send postal mail to us at F. SIKA & Co. Gerani 73014, Chania, Crete, Greece.

 

9. Cookie Policy

This Cookie Policy was last updated on May 25, 2018

 

What are cookies?

Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on FISIKA. Cookies also allow us to remember things about your visits to fisikashop.com, like your preferred language, and to make the site easier to use.

 

We may use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We may use session cookies to identify you during a single browsing session, like when you log into fisikashop.com. We may use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.

 

Why does FISIKA use cookies and similar technologies?

We may use cookies and similar technologies like web beacons, pixel tags, or local shared objects (“flash cookies”), to deliver, measure, and improve our services in various ways. We may use these cookies both when you visit our site and services through a browser and through our mobile app. As we adopt additional technologies, we may also gather additional data through other methods.

 

We use cookies for the following purposes:

 

Authentication and security: To log you into fisikashop.com. To protect your security. To help detect and fight spam, abuse, and other activities that violate FISIKA’s agreements. For example, cookies help authenticate your access to fisikashop.com and prevent unauthorized parties from accessing your accounts.

 

Preferences: To remember data about your browser and your preferences. To remember your settings and other choices you’ve made. For example, cookies may help us remember your preferred language or the country you’re in, so we can provide content in your preferred language without asking each time you visit.

 

Analytics and research: To help us improve and understand how people use fisikashop.com. For example, cookies may help us test different versions of fisikashop.com to see which features or content users prefer, web beacons may help us determine which email messages are opened, and cookies may help us see how you interact with fisikashop.com, like the links you click on.

 

We may also work with a number of analytics partners, including Google Analytics, who use cookies and similar technologies to help us analyze how users use the Services, including by noting the sites from which you arrive. Those service providers may either collect that data themselves or we may disclose it to them. You can opt-out of some of these services through tools like the Google Analytics Opt-out Browser Add-on.

 

Personalized content: To customize fisikashop.com with more relevant content. For example, cookies may help us show a personalized list of recommended products on the homepage.

 

Advertising: To provide you with more relevant advertising. To learn more about targeting and advertising cookies and how you can opt-out, visit www.allaboutcookies.org/manage-cookies/index.html, or if you’re located in the European Union, visit the Your Online Choices site. Please note that where advertising technology is integrated into the Services, you may still receive advertising on other websites and applications, but it will not be tailored to your interests. When using mobile applications you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide its own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.

 

What are my privacy options?

You have a number of options to control or limit how we and our partners use cookies:

Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser’s support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services.

Flash cookies operate differently than browser cookies, so your browser’s cookie management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe’s article on managing flash cookies and Website Storage Settings panel.

To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt-out of Google Analytics’ display advertising or customize Google Display Network ads, visit the Google Ads Settings page.

For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.

 

10. Cookies Policy Updates & Contact Info

From time to time, we may update this Cookie Policy. If we do, we’ll notify you by posting the policy on our site with a new effective date. If we make any material changes, we’ll take reasonable steps to notify you in advance of the planned change.

 

If you have any questions about our use of cookies, please email us at info@fisikashop.com or use our Contact form.

 

My cart

×

Το καλάθι μου

Shopping cart is empty